Return and Refund Policy

Thank you for shopping at Intensestation.com. We aim to provide high-quality products and services. If you're not entirely satisfied with your purchase, we're here to help.

1. Returns

We accept returns under the following conditions:

• You must initiate a return within 7 days of receiving your item.

• The item must be unused, in its original packaging, and in the same condition that you received it.

• Proof of purchase (receipt or order number) is required.

Please contact our support team at customerintensestation@gmail.com before sending any item back.

Return Address:
Will be provided upon request to avoid unauthorized returns.

2. Non-Returnable Items

Certain types of items are non-returnable, including:

• Customized or personalized items

• Sale or clearance items

If your item is non-returnable, this will be clearly mentioned on the product page.

3. Refunds

Once we receive your returned item, we will:

• Inspect it and notify you of the approval or rejection of your refund.

• If approved, the refund will be processed back to your original payment method within 5–10 business days.

If your refund is delayed, please check with your bank or payment provider as processing times may vary.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. To request an exchange, contact us at customerintensestation@gmail.com with photographic proof of the issue.

5. Shipping Costs

• You are responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., wrong or damaged item).

• Shipping costs are non-refundable.

6. Contact Us

If you have any questions about our Return and Refund Policy, reach out to us at:

📧 Email: customer@intensestation.com
Phone: +1 (757) 467-3900